Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with our online pet supply storefront (accessible via https://51r0nb-iq.myshopify.com/). We dedicate our operations to providing high-quality pet clothing, accessories, health utilities, and interactive toys. If you or your pet are not completely satisfied with your purchase, we are here to assist you with our standardized return and refund frameworks.

1. The 30-Day Return Window

We maintain a strict 30-day return policy. This means you have exactly 30 calendar days from the physical delivery timestamp of your parcel to request a formal return configuration. Any return initiation submitted after this 30-day window will be automatically rejected by our administrative logistics system.

2. Return Eligibility & Pet Hygiene Standards

Due to strict animal health regulations and pet hygiene safety benchmarks, all items must meet the following baseline conditions to qualify for a return:

  • The product must be entirely unused, unwashed, and in the identical structural state that you received it.

  • The item must remain securely packed inside its original retail packaging, including all tags, inserts, and structural components.

  • Hygiene Exclusion: Items with visible pet hair, chew marks, biological odors, or external damage resulting from pet interaction are immediately disqualified from refund processing and will be discarded.

3. Return Initiation Procedure

To begin a return, you must contact our central support node at jioute@modafringe.store. Please include your original order number and a brief note detailing the reason for the return. If your return sequence is approved, our system will generate a designated Return Authorization and supply the required warehouse delivery coordinates. Important Notice: Parcels sent back to our return facilities without prior formal authorization will not be scanned, processed, or refunded.

4. Damaged, Defective, or Incorrect Shipments

Please inspect your pet supply packages immediately upon transit delivery. If you discover that an item is defective, structurally broken, or if you received an incorrect product variant, connect with us at jioute@modafringe.store within 7 business days of delivery. Please include clear digital photographs showing the specific transit damage or structural defect so our logistics team can issue an immediate replacement or store credit adjustment.

5. Non-Returnable & Excluded Items

Certain categories of products are completely barred from standard returns due to structural expiration or individual safety criteria. These include:

  • Perishable items, such as pet foods, treats, vitamins, and specialized wellness supplements.

  • Custom-manufactured or highly personalized items (e.g., customized pet tags or engraved collars).

  • Products marked clearly as "Final Sale," "Clearance Item," or purchased under explicit promotional markdown campaigns.

6. Return Shipping Allocation

The client assumes full financial responsibility for all outbound shipping costs associated with returning an item to our logistics depot. Original shipping fees incurred during the checkout process are completely non-refundable. We highly recommend utilizing a trackable carrier service or acquiring shipping insurance, as BMK DESIGNS LLC assumes no structural liability for return shipments lost during transit back to our centers.

7. Refund Processing Timelines

Once your returned item arrives at our inspection depot and passes our pet hygiene safety evaluation, we will issue a confirmation email notification. Approved refunds will be automatically applied to your original payment platform within 5 to 10 business days. Please note that banking institutions and credit card clearing corporations may require additional processing periods to formally reflect the balance on your statement.

8. MERCHANT COMPLIANCE & LEGAL SCOPE DISCLOSURE

  • Compliance Audit Notice for Payment Networks, Stripe, & Shopify Risk Assessors: Please be explicitly informed that while our parent corporate entity is legally registered under the title BMK DESIGNS LLC, this digital network node functions solely and strictly as an independent consumer retail storefront specializing in the distribution of consumer-grade physical pet supplies, apparel, and pet toys. This legal vehicle does not perform architectural building blueprints, graphic design consulting services, heavy industrial engineering, or commercial marketing management through this storefront. All financial clearing and transaction routing executed through this portal are strictly limited to physical consumer retail goods.

For any administrative, logistical, or billing inquiries, please coordinate directly with our compliance desk:

  • Legal Registered Corporate Title: BMK DESIGNS LLC

  • Official Digital Storefront URL: https://51r0nb-iq.myshopify.com/

  • Authorized Consumer Support Node: jioute@modafringe.store

  • Corporate Mailing Address: 2929 NW 42ND TER GAINESVILLE, FL 32606